{"id":16783,"date":"2020-01-27T12:21:27","date_gmt":"2020-01-27T12:21:27","guid":{"rendered":"http:\/\/catalinx.ro\/wordpress\/?p=16783"},"modified":"2020-01-09T13:37:57","modified_gmt":"2020-01-09T13:37:57","slug":"scurt-customer-experience-2-0-cu-virgin","status":"publish","type":"post","link":"https:\/\/catalinx.ro\/wordpress\/?p=16783","title":{"rendered":"Scurt: Customer experience 2.0 cu Virgin"},"content":{"rendered":"
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UK . Cu un an in urma. <\/p>\n\n\n\n

Deschideam abonamentul la net cu Virgin, circa ce-i mai buni de pe aici. Sunt OK oamenii, nu am prea multe pl\u00e2ngeri<\/strong><\/a>. <\/p>\n\n\n\n

Eu am selectat doar broadband – fara telefon fix, ca nu mai suntem in epoca de piatra, sa stau legat, ca un c\u00e2ine, cu lan\u021bul de g\u00e2t. <\/p>\n\n\n\n

Ei c\u0103 nu, c\u0103 \u00eemi fac reducere, \u00eemi dau abonamentul CHIAR MAI ieftin dec\u00e2t f\u0103r\u0103, pentru un an desigur. Dup\u0103 aia urma s\u0103 pl\u0103tesc ceva gen nu dublu, dar aproape, pentru ceva ce nu folosesc. <\/p>\n\n\n\n

M-a imbrobodit \u0103la s\u0103 iau a\u0219a c\u0103 e mai bine, c\u0103 pula mea. C\u0103 dup\u0103 un an pot s\u0103 schimb. <\/p>\n\n\n\n

Ok, trecu anul, hai s\u0103 trec \u0219i eu \u00eenapoi pe ieftineal\u0103, c\u0103 ce facem aici. <\/p>\n\n\n\n

\u0218i ia \u0219i caut\u0103 pe contul de la ei, Ilie. Un num\u0103r de telefon – pula. Doar un num\u0103r de SMS \u0219i ceva de chat la care …nu \u0219tiu c\u00e2nd or r\u0103spunde. La pulivar\u0103.<\/p>\n\n\n\n

C\u00e2nd dau la Contact Us( un alt nume pentru \u201dfuck you, customer\u201d) am doar topic de Extras and Offers – adic\u0103 dac\u0103 vreau s\u0103 mai pun ceva servicii, s\u0103 mai adaug ni\u0219te crei\u021bari. Dac\u0103 dau s\u0103 \u00eemi aleg alt\u0103 ofert\u0103 broadband \u0219i v\u0103d ei c\u0103 sunt deja client m\u0103 pun s\u0103 merg \u00een cont \u0219i s\u0103 schimb acolo, unde tot a\u0219a: doar op\u021biuni de upgrade. <\/p>\n\n\n\n

Asta e ce am acum. <\/p>\n\n\n\n

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\u0218i pot doar s\u0103 fac upgrades \u0219i \u201dsometing extra\u201d, pula downgrades. <\/p>\n\n\n\n

Dup\u0103 ce m\u0103 tot pitrocesc pe site-ul lor, \u00eemi trece prin cap un g\u00e2nd negru. Sau oricum, de alt\u0103 culoare dec\u00e2t ro\u0219u. Cum ar fi s\u0103 m\u0103 mut la al\u021bii, lua-le-a\u0219 neamul \u00een carici. <\/p>\n\n\n\n

G\u0103sesc acolo la contact us \u0219i sec\u021biunea \u201dthinking of leaving\u201d – da, da, \u0103sta sunt eu, perfect!<\/p>\n\n\n\n

\u0218i la sec\u021biunea aia au \u0219i num\u0103r de telefon, hehe, c\u0103 doar nu te las\u0103 ei s\u0103 pleci a\u0219a. <\/p>\n\n\n\n

\u0218i sun la \u0103la, au op\u021biune pentru schimbat abonamente, o confirm pe aia \u0219i gata. <\/p>\n\n\n\n

\u0218i gata, intru \u00eentr-o conversa\u021bie de numai 25 de minute \u00een care sunt pasat de la Ana la Caiafa, c\u0103 dac\u0103 nu m\u0103 r\u0103zg\u00e2ndesc, c\u0103 un telefon fix e bun, c\u0103 se uit\u0103 ei prin sistemul lor s\u0103 vad\u0103 dac\u0103 \u00eemi pot face vreo reducere, la un moment dat operatrul, revine \u0219i-mi spune c\u0103, boss, nu are niciun sens s\u0103 sco\u021bi num\u0103rul de telefon , c\u0103 o s\u0103 pl\u0103te\u0219ti mai mult f\u0103r\u0103 el. Zic:<\/p>\n\n\n\n

-Hear me out, my dick ( i-auzi, pula mea!), po\u021bi s\u0103-mi spui \u0219i mie cum?<\/p>\n\n\n\n

-P\u0103i c\u0103 acuma pl\u0103te\u0219ti 32\/ lun\u0103, dac\u0103 \u00ee\u021bi scot num\u0103rul de fix , o s\u0103 fie 47. <\/p>\n\n\n\n

Vai, deja mi-e fric\u0103, asta dup\u0103 ce \u00eei spusesem eu deja <\/strong> c\u0103 pl\u0103tesc 32 luna asta \u0219i p-orm\u0103 52. \u00cei atrag aten\u021bia c\u0103 se afl\u0103 \u00eentr-o eroare, c\u0103 mi-e jen\u0103 s\u0103-i spun c\u0103 e un c\u0103cat cu ochi nesim\u021bit, care \u00eencearc\u0103 s\u0103 m\u0103 fac\u0103 ca pe pro\u0219ti sau ca pe bo\u0219orogi \u0219i o d\u0103 cu cot, c\u0103 da, c\u0103 s\u0103 vedem ce se poate face.<\/p>\n\n\n\n

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Evident, nimic, \u00een afar\u0103 de a m\u0103 \u021bine aiurea la telefon p\u00e2n\u0103 a ma redirec\u021biona c\u0103tre alt tip care \u201dare autoritatea de a \u00eendep\u0103rta op\u021biuni\u201d – b\u0103i nene, zici c\u0103 num\u0103rul \u0103la de fix e sf\u00e2nt, a\u0219a le e fric\u0103 s\u0103 se ating\u0103 de el, cred c\u0103 o s\u0103-mi cump\u0103r unul doar s\u0103-l asmut pe ei c\u00e2nd m\u0103 enerveaz\u0103. <\/p>\n\n\n\n

Ur\u0103sc chestia asta, probabil c\u0103 nu-i ilegala coerci\u021bia pe care o practic\u0103 ei prin reducerea c\u00e2mpului de op\u021biuni \u0219i prin tergiversarea cererilor de schimbare de abonamente care implic\u0103 renun\u021barea la op\u021biuni, dar \u00een mod sigur e o nesim\u021bire cras\u0103. <\/p>\n\n\n\n

<\/p>\n\n\n\n

Singura problem\u0103 e c\u0103 nu prea am o op\u021biune real\u0103 \u00een termeni de ( vitez\u0103 \u0219i pre\u021b, \u00een \u021bara \u0103stora). Gen, asta e concuren\u021ba. <\/p>\n\n\n\n

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C\u00e2nd vezi acolo “super-fast” \u0219i “faster fiber” , s\u0103 te caci pe tine de r\u00e2s \u0219i alta nu. Totul la super pre\u021b, desigur. Dar nu pre\u021bul e cea mai mare problem\u0103, s\u0103 zicem. De\u0219i, \u00een Rom\u00e2nia aveam gigabit, c\u0103 ce pula mea contau 10 de lei ( 2 lire \u00een plus ) , de la 300 la 1000. <\/p>\n\n\n\n

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Au bagat si aici Gigabit, in premiera, in cateva orase, iar Reading e printre ele. Abia astept, gen . Nu. <\/p>\n\n\n\n

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Eh, e cam cum o s\u0103 fie \u00een Rom\u00e2nia, probabil cu RDS, \u00een 10 ani de acum – AKTA e pe moarte ( pentru c\u0103 ofer\u0103 servicii de calitate modest\u0103 ( fa\u021b\u0103 de RDS) \u0219i dac\u0103 p\u00e2n\u0103 acum lumea din zona unde ofer\u0103 ei acoperire ( rural) nu avea mari preten\u021bii de calitate, erau interesa\u021bi doar de un pre\u021b accesibil , RDS face un pic de dumping pe zona aia ( serios, compania are foarte-foarte multe datorii \u0219i la cum v\u0103d eu lucrurile, parte din serviciile pe care le ofer\u0103 sunt subven\u021bionate ( dumping) pentru consolidarea pozi\u021biei de pia\u021b\u0103.<\/p>\n","protected":false},"excerpt":{"rendered":"

UK . Cu un an in urma. Deschideam abonamentul la net cu Virgin, circa ce-i mai buni de pe aici. Sunt OK oamenii, nu am…<\/p>\n","protected":false},"author":2,"featured_media":16789,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-16783","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"views":1812,"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/catalinx.ro\/wordpress\/wp-content\/uploads\/2020\/01\/VirginLogo.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p4Eq23-4mH","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/16783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16783"}],"version-history":[{"count":1,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/16783\/revisions"}],"predecessor-version":[{"id":16791,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/16783\/revisions\/16791"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/media\/16789"}],"wp:attachment":[{"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16783"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=16783"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=16783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}