{"id":191,"date":"2013-12-13T13:08:28","date_gmt":"2013-12-13T11:08:28","guid":{"rendered":"http:\/\/catalinx.homeftp.org\/wordpress\/?p=191"},"modified":"2014-05-21T11:56:09","modified_gmt":"2014-05-21T09:56:09","slug":"riding-the-weather-with-lufthansa-lady-at-the-counter-8","status":"publish","type":"post","link":"https:\/\/catalinx.ro\/wordpress\/?p=191","title":{"rendered":"Riding the weather with Lufthansa.Lady at the counter 8"},"content":{"rendered":"
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This was supposed to be such a “Fuck You ” \u00a0open letter to Lufthansa , but I managed to get home after all. \u00a0The “Fuck You” \u00a0wouldn’t have been for the fact that I didn’t get home , though it’s an important point , but for the way they handled a situation and delivered services .<\/p>\n

\u00a0 \u00a0The long story…long.<\/strong><\/p>\n

It all started with my wife ruining my modjo at 15:50 yesterday , asking me \u00a0: ” cum e vremea ….\u00a0se anunta un zbor linistit?” – meaning \u00a0“how’s the weather…. there are premises for a cool flight ?”. Within the same bloody minute \u00a0, before me getting to put up an answer,, Lufthansa texts me: \u00a0” We apologize that your flight LH2049 TXL-MUC 12Dec \u00a006:55 PM \u00a0has been cancelled. Further information is available on : https:\/\/m.lh.com\/MzQ4NzkwUXVMVw. ”<\/p>\n

I say, Fuck ! Never had a cancelled flight before! Repeating what I already posted on FB as a status \u00a0I say that ,\u00a0It’s common during winter time to see the flight panel lighting like a Christmas tree , full of cancelled flights. Mine was always on… Maybe delayed at most. When i see such cancelled flights i always think with compassion of those who won’t be reaching their home in time and say to myself : You’re all faaaags! Today I’m the fag…<\/p>\n

Called instantly to Lufthansa customer service , pressing buttons to get support in English \u00a0got to a guy that was kind and offering me \u00a0variants to get to Bucharest. \u00a0I had to opt between a flight through Munich at 6:15 (LH2047 ) and \u00a0a flight through Frankfurt \u00a0at 18:45 (LH199). Being afraid that I may not get in time to LH2047, I opted for Frankfurt. The guy said he’d mail me the boarding passes. Done as said !<\/p>\n

NOOOT! I got boarding pass for \u00a0the earlier flight through Munich . Then, hit the road Jack ! Leaved 10 minutes earlier than usual from the office , took the bus, as is faster than the taxi at the time, paid the ticket to the driver with 25 coins for EUR 2.60 and \u00a0planned the trip. I knew already already that \u00a0this is not going to turn out simple , so was making plans while posting on FB and playing chess on my mobile to chill.<\/p>\n

Reached the airport. Looking \u00a0sharp for an ATM to draft out my weekly allowed per diem since I spent business from my own pocket- that is as important as going home. Or, if I ask my wife, \u00a0I’m useless if I go home \u00a0with empty pockets , isn’t it? Got the money , checked the status for the newly booked flight \u00a0, gone through security, posted myself in front of the boarding desk \u00a0 , still \u00a0 writing \u00a0posts on FB about how luck is an insignificant factor and all that matters is YOU. Oups \u00a0, I see \u00a0: ”\u00a0Verspaetung” for 10 minutes . Ok 10 minutes is fine.<\/p>\n

Boarding starts , first for \u00a0Business Class , \u00a0Gold members and HON Circle..whatever that is … My turn! I have an iPhone with 50%battery and a passbook, ha! I’m damn modern.. like 80% of the passengers for this flight. Put down the phone scanned the code : I hear a long bip , the \u00a0scanning screen goes red and there’s a message : \u00a0“Nicht autorisiert” … Oh ,that can’t be good!<\/p>\n

Lady Boarding Officer 1<\/strong>: – Oh , your boarding card is not valid !<\/p>\n

Me:<\/strong> \u00a0Well, it’s coming from \u00a0you guys . I promise is not a fake :)!<\/p>\n

\u00a0Lady Boarding Officer 1:<\/strong> \u00a0Can you please get behind to my colleague , to \u00a0solve this ?<\/p>\n

Me:<\/strong> Sure … not that I have other options , do I ?<\/p>\n

Lady Boarding Officer 2 ( The Grinch) :<\/strong> \u00a0May I see your boarding card please?<\/p>\n

Me: \u00a0<\/strong>– Sure….<\/p>\n

The Grinch :<\/strong> Mmm, \u00a0you had a cancelled flight ?<\/p>\n

Me : \u00a0<\/strong>Yes and I was rebooked to this one . Look I have a seat in this plane!<\/p>\n

She’s calling someone , after some \u00a05 minutes german talk \u00a0, while all passengers were booked in , she says to me :<\/p>\n

– Sorry , your boarding was actually changed to a Frankfurt \u00a0flight 199 , becaause we though you cannot make it to this one . There are no \u00a0more free seats here. You have to go at the ticket counter..<\/p>\n

Me:<\/strong> – Waait a minute! I thought I am not going to make it too , but you have issued me a \u00a0a boarding pass for this flight! And then you cancelled without consulting or informing me ? And now you throw me out to find my own way ?<\/p>\n

The Grinch :<\/strong> I have talked to the lady at the counter 10 . Go there and they’ll issue new ticket.<\/p>\n

\u00a0Me:<\/strong> I am not happy how these things , go . I think I’ll make a formal complaint.<\/p>\n

\u00a0The Grinch :<\/strong> Sure , you can complain there.<\/p>\n

Yeah right…I know what you mean … Going out<\/p>\n

– Hi security \u00a0guys , I need to get out now! Fine?<\/p>\n

..Beep beep beep , rushing out , counter 10, a lady looking for me …<\/p>\n

\u00a0Me:<\/strong> Hello! I got a ticket to LH2049, that was cancelled , I received a boarding pass at \u00a02047 , but they won’t let me in and they said I should go through Frankfurt.<\/p>\n

Lady at Counter 10 :<\/strong> I see, .. you need to go at the counter 8 and there you’ll get a new ticket .. Go! I’ll call them .<\/p>\n

Going… I am getting there , \u00a0the phone rings ! Griin Griin! A lady answers , in Russian! I am approaching , while she continues in Russian at the phone<\/p>\n

Russian Lady:<\/strong> \u00a0German?<\/p>\n

Me:<\/strong> English?<\/p>\n

Russian Lady:<\/strong> \u00a0 Ok , I am issuing a \u00a0ticket , please go and talk to my supervisor .<\/p>\n

Got ticket for LH199 . \u00a0No seat . Going to the supervisor … She’s talking to someone else. I am a Romanian , I have no sense of order , I try to interfere . She puts me \u00a0down! Waiting…. Trying to interfere.. Shhht! Waiting….it’s 18:30 , the flight it’s at 18:45… waiting ..<\/p>\n

Me:<\/strong> Hey lady, I am going to loose my flight!<\/p>\n

Supervisor:<\/strong> Sorry , I have to finish \u00a0this conversation first.<\/p>\n

The \u00a0guy that was talking to her gets the picture and cuts it shorter, before I cut him shorter! I tell her the story and she’s sorry and she apologizes , but the weather is bad in Berlin. I knew that already , but \u00a0that’s not going to help me . She tell’s me that all flights are fully booked \u00a0due to this issue . That’s not going to help me either.<\/p>\n

Me:<\/strong> Look I don’t need to know all the details . I just need to get to Bucharest \u00a0this evening, through some connection…around the \u00a0globe<\/p>\n

Supervisor:<\/strong> But maybe it’s too late already . If you can’t \u00a0catch this flight maybe you can’t catch your connection in Frankfurt. You maybe can think at a hotel.<\/p>\n

Me:<\/strong> It’s not yet late and I don’t want to look at it like that ! Put it like , maybe I can still reach my connections in time . And Yes, \u00a0I consider a hotel. Do you have Ritz in town? I am planning to stay at hotel for all my life , like Coco Chanel . Otherwise it’ll be Radisson Blue , the one I’m coming from \u00a0( Yeah , right! -Bullshitting my way out)<\/p>\n

Supervisor:<\/strong> But what can you do, when the weather is bad?<\/p>\n

Me:<\/strong> You can certainly \u00a0try to send out boarding passes to the right flights , try to respect those sent out and try to assist the \u00a0passengers in need with a more positive attitude…I think?<\/p>\n

Supervisor:<\/strong> OK , My colleague here will check your ticket and if any problems she can call me back .<\/p>\n

Me:<\/strong> OK , I am taking that as a promise.<\/p>\n

Going to the \u00a0Lady at the Counter 8 and showing her the ticket . She says there are no more free places and she dismisses me to the \u00a0central Lufthansa ticketing office . Going there , but what you’d expect .. there’s a line of at least 50 people. Oh , no! No way , I am \u00a0accepting this path. By the time \u00a0I’ll get to even speak to \u00a0someone my flight is gone. Yeah is my flight ! My world ! My reality !My way… The supervisor! Complaints! Passenger rights! Going back at counter 8. The lady there is \u00a0free !<\/p>\n

Me:<\/strong> I am \u00a0sorry ma’m , \u00a0the solution offered is not going to work . There’s a two hours line at the tickets office ! Please offer me better ! (…or else…)<\/p>\n

Lady at the Counter 8:<\/strong> Oh \u00a0… ( she really looks sympathetic, but this won’t help me , I think , so I have to keep pushing ).. let me see.<\/p>\n

She calls someone and speaks German for like 3 minutes \u00a0then \u00a0she says:<\/p>\n

– Do you carry liquids with you?<\/p>\n

Me:<\/strong> Yes<\/p>\n

Lady at the Counter 8:<\/strong> Large quantity?<\/p>\n

Me:<\/strong> No , the regular \u00a0admissible at security<\/p>\n

Lady at the Counter 8:<\/strong> Great! Go through security again , \u00a0stand at the \u00a0gate \u00a0and \u00a0if someone from that flight will not come , you’ll have a seat! I talked to them they are waiting for you!<\/p>\n

Me:<\/strong> Thanks a lot! What if no free seats ?<\/p>\n

Lady at the Counter 8:<\/strong> Then come back to decide again :<\/p>\n

Me:<\/strong> Ok , I am going to murder someone, then . I am goin’. Thanks a lot!<\/p>\n

Lady at the Counter 8:<\/strong> Not that way sir! Through the middle …<\/p>\n

Right … \u00a0saying hi again to security guys , \u00a0getting checked again , rushing out to the gate. Having hard time to put my belt on while walking. So good to know that someone waits for you! I am so fuckin’ important!<\/p>\n

Boarding starts ..hmm delayed as well. \u00a0Not going to stand aside . I am a Romanian , most importantly an Oltenian . I have sharp elbows and using them to get ahead with the printed board card. \u00a0I know for sure that it’s going to \u00a0long beep again , but scanning it to get in a discussion with Mr. Boarding officer ( The Father Grinch). Apparently you can’t interrupt these people from whatever they’re doing , so you just have to play your way into their attention! Beeep.<\/p>\n

The Father Grinch:<\/strong> \u00a0“Nicht autorisiert”<\/p>\n

Me:<\/strong> I know , I have a rescheduled flight to this one and the lady at the counter 9 sent me here , to find out if there’s a free place \u00a0in the plane \u00a0( Yeah , twisting \u00a0a bit the truth)<\/p>\n

The Father Grinch:<\/strong> \u00a0But you have no seat on your ticket . You’re on the waiting list and you have to wait at the waiting line!<\/p>\n

Me:<\/strong> Where’s that waiting line so I stand next to it !<\/p>\n

The Father Grinch:<\/strong> Outside ! At the ticket counter! You cannot wait here!<\/p>\n

Me:<\/strong> Really ? You’re throwing me out too? The Lady at the Counter 9 said she has spoken to you !<\/p>\n

The Father Grinch:<\/strong> Nobody spoke to me! The Waiting Line is outside . Go there!<\/p>\n

Me:<\/strong> Look sir , I am unsatisfied with your services \u00a0and I don’t agree with \u00a0the Waiting List \u00a0concept you’re proposing! I am not here \u00a0for a kidney transplant, waiting for a benefactor to donate something to me and I haven’t applied for a product that was not available in the moment I paid so that I be placed on a waiting list . \u00a0I bought a ticket that has a returning home service included and that is Today! \u00a0But I am going there , since you thrown me away and I will \u00a0be either back for a seat or return with a complaint! See you! Oh wait ! At what counter should I wait?<\/p>\n

The Father Grinch:<\/strong>9!<\/p>\n

…Saying hi to security as I need to get out …Beep Beep ! Conveniently , there’s \u00a0just nobody at the counter 9. Waiting ..for 3 to 5 minutes. \u00a0The phone’s ringing at the counter desk … nobody’s there . Should I be bold and answer? Someone \u00a0comes and picks up another phone , but it was obvious that was not the one ringing. He puts it down and off he goes. Are these guys that idiots?! Phone rings again and I am thinking to go and pick up!<\/p>\n

Some \u00a0young \u00a0nice looking lady ( from Lufthansa) passes \u00a0by. I am thinking if I still have \u00a0the charm of a young man in need that can make me \u00a0find my way with her. I look \u00a0downwards and I see my jacket \u00a0tied with just one button , my tie is \u00a0slanting and my shirt is out of pants ..partially. Still, finding my confidence!<\/p>\n

Me:<\/strong> Hello , I am \u00a0on a waiting list for a seat in the flight 199 , could you please let me know if there’s any seat \u00a0unoccupied by now ?<\/p>\n

Nice Looking Lady :<\/strong>Umm, by now? It’s 19:00 o’clock , the flight was scheduled at 18:45 sir. That flight is already gone .<\/p>\n

Me:<\/strong> No it’s not! 5 minutes ago they were doing boarding.<\/p>\n

Nice Looking Lady :<\/strong> Really ? Ok , let me find out, please wait here .<\/p>\n

She goes to the Lady at the Counter 8. <\/strong>They speak something and she calls me there! Going! I’m so pissed off already !<\/p>\n

Lady at the Counter 8:<\/strong> What are you doing here . I specifically told you to wait AT THE GATE!<\/p>\n

Me:<\/strong> I was there and they thrown me out! They said the waiting line \u00a0is outside !<\/p>\n

Lady at the Counter 8:<\/strong> But I talked to them…<\/p>\n

Me:<\/strong> They obviously don’t care.<\/p>\n

Lady at the Counter 8:<\/strong> She starts to talk to me(?) in German , then she picks up the phone while keep on talking German , someone’s answering and then she talks to \u00a0that one in German , on a rough tone…. Oh , now I wish I could understand this language! Within about 2 \u00a0minutes she seems to have clarified something. I am wondering if she clarified that the plane took off , or that there are no more seats ( some one has maybe taken my seat ) … or \u00a0that I can go!<\/p>\n

Lady at the Counter 8:<\/strong> Go again there, quickly !<\/p>\n

Me:<\/strong> Thank you!<\/p>\n

Me to the Nice Looking Lady:<\/strong> Can you please assist my way there ?<\/p>\n

Nice Looking Lady :<\/strong> Please follow me !<\/p>\n

She puts me ahead at the security check (Yeah !) , I apologize to the people standing for me to pass, \u00a0not that I really care now , \u00a0but it’s nice to do it!<\/p>\n

Saying hi<\/strong> to the security guys again , getting checked . Oh , my belt …fuck it , I’ll just put it in the backpack! I look like fished out of a river , but heading to The Father Grinch<\/strong>:<\/p>\n

Me:<\/strong> Hello , I am back and I am \u00a0boarding to this plane, right ?<\/p>\n

The Father Grinch:<\/strong> Yes , \u00a0Enjoy your flight sir . Your seat is 37 A.<\/p>\n

 <\/p>\n

I am enjoying..(?) . When taking off , I see there’s such a thick fog and the plane’s shaking , so now I’m thinking all from a different perspective . \u00a0 \u00a0 I fought so hard to be on this plane !<\/p>\n

What if by any chance it’s meant to crash now ? Wouldn’t that be funny? Nope! I am so going to get home , with the plane crashing , or not! \u00a0 However , I have no idea if at Frankfurt I can relay on really having a connection assigned. \u00a0 Lady with \u00a0the drinks comes . Someone suggested \u00a0me on FB to get a beer and chill. I would like to , but I feel there’s still a battle ahead. So, \u00a0 Tomatoes Juice it is!<\/p>\n

[…]<\/strong><\/p>\n

Frankfurt!<\/strong><\/p>\n

Going to the closest desk and letting them know that I \u00a0have a connection \u00a0flight \u00a0to Bucharest and have no \u00a0boarding pass. The guy there points me to gate C<\/strong>17. Going in a hurry! \u00a0 \u00a0No wait! \u00a0 \u00a0Let’s check the flight panel! These guys are not to be trusted ! \u00a0 ..Ooooh, is Z<\/strong>17 . C, Z in German it’s so similar… Going there , through passport control . At the gate !<\/p>\n

Me:<\/strong>Hi Sir! My name is \u00a0Catalin , I have a rescheduled flight and \u00a0I should be assigned for a connection to Bucharest<\/p>\n

Boarding Officer at Z17: Passport please! … Umm , \u00a0I don’t find you \u00a0on the boarding list!<\/p>\n

..Thinking: \u00a0What a surprise!No worries , I am prepared for that, you bastards!<\/p>\n

Me:<\/strong> Sir , my flight LH2049 was cancelled from Berlin and I was assigned to a connection of LH199+LH1422 to Bucharest. On that wall , I see written \u00a0the following: ” Every destination , Every Country, Every Time… only you! ” Does this refer to me , sir ?<\/p>\n

Boarding Officer at Z17:<\/strong> You have to understand that the flight is fully booked!<\/p>\n

Me:<\/strong> Maybe , \u00a0I keep on hearing that recently \u00a0, but it doesn’t \u00a0matter cause I am booked in, does it ? \u00a0 \u00a0Only me sir ! Only me…<\/p>\n

Boarding Officer at Z17:<\/strong> I don’t find you.<\/p>\n

Me:<\/strong> I am James Bond! I will get the \u00a0boarding pass!<\/p>\n

Boarding Officer at Z17:<\/strong> Pardon me sir?<\/p>\n

Me:<\/strong> Bond. James Bond!<\/p>\n

He’s…sort of smiling , I think. Calling again \u00a0 the initial number from Lufthansa support . Waiting \u00a0is the key factor … You have to know how much you should wait though! Getting answered:<\/p>\n

Me:<\/strong> Hi , My name is \u00a0Catalin \u00a0 with the last name spelled as : India , Alfa , November , Charlie , Unicode ( it’s Uniform in NATO alphabet , but I’m a programmer )<\/p>\n

Support Guy:<\/strong> Hold on sir ! You’re too fast for me !<\/p>\n

I repeat the spelling thinking that they’re too slow for me.<\/p>\n

Support Guy:<\/strong> You’re assigned \u00a0for that flight to Bucharest sir .<\/p>\n

Me:<\/strong> But , I don’t have a boarding card. Can you please send it to me by email \u00a0 like in the action movies ? The way you did it previously when rescheduling my flight ? But just send it \u00a0it right this time please..<\/p>\n

Support Guy:<\/strong> Ummm… let… me ….seee<\/p>\n

…. I could have dinner in the pause he makes between the words! The \u00a0Officer at Z17 , stares at me . I stare at him.<\/p>\n

Me:<\/strong> Hello, The flight will get going soon.<\/p>\n

Support Guy<\/strong>: Sir , you can \u00a0get the \u00a0boarding pass at the gate!<\/p>\n

Me:<\/strong> I called you because I can’t .They say I am not on the boarding list , SIR!<\/p>\n

Support Guy:<\/strong> Umm, Let me see. … Can they check again now?<\/p>\n

Me to the Z17 Boarding Officer:<\/strong> Can you please check now \u00a0for my name ,sir ?<\/p>\n

BO Z17:<\/strong> \u00a0Your name? \u00a0… Nope , Not here.<\/p>\n

I am thinking … did he really checked . He doesn’t looks like ! Not giving up , now!<\/p>\n

Me to Support guy:<\/strong> \u00a0 Nope , it’s not working \u00a0this way! Please send me the boarding pass \u00a0via email, so I can embark like James Bond.<\/p>\n

Support Guy:<\/strong>What gate are you at Sir ?<\/p>\n

Me:<\/strong> Zulu 17.<\/p>\n

Support Guy:<\/strong> in Frankfurt?<\/p>\n

Me:<\/strong> Yes!.. good to know huh?<\/p>\n

Support Guy:<\/strong> Please hold!<\/p>\n

…Holding ….hardly holding!.. still holding… A-ha the phone rings at the \u00a0Z17 desk ..Griiin, Griin!<\/p>\n

I am inviting the troubled officer to answer:<\/p>\n

-Please answer the phone, sir!<\/p>\n

Of course he looks \u00a0disapprovingly \u00a0to me! I am actually enjoying it. He talks on \u00a0loud tone in German \u00a0with the Support Guy apparently , cause I hear him speaking as well in the phone. I have no idea what they say , but I \u00a0stare \u00a0in turns: once at the boarding officer and then \u00a0at the support guy , through the phone of course . The Z17 BO \u00a0stops talking. The support guy too. What’s going to be! The support guy says :<\/p>\n

– You’ll have your boarding pass printed ,sir !<\/p>\n

Me:<\/strong> Oh , Thank you so much , Sir !<\/p>\n

BO Z17:<\/strong> Here you go , Mr. Bond!<\/p>\n

Me:<\/strong> Thank you, kindly!<\/p>\n

So the Germans do joke ! \u00a0While I definitely assume most \u00a0of the credit of getting home last night to myself , I could \u00a0not have done it with ..let’s say Blue Air. I don’t even know about Tarom.<\/p>\n

So, I can’t \u00a0say “fuck you!”.. it’s not fair . I must say \u00a0Thank You , \u00a0as I got home . Sure they are partly idiots , as most people in the world , but some of them really get you through..if you really wish \u00a0the victory, how they say in football . And the Lady at the Counter 8<\/strong>! I have to thank her, \u00a0personally and I hope I’ll remember her face! \u00a0And the guys that couldn’t get home . I maintain my point! The sum of everything \u00a0is made of what you do and how you react. There’s no luck \u00a0that you can’t change . Just need to see the best way \u00a0to change your path and do it fast… Faster than all the rest! That’s the challenge and it’s not about going home, but about getting what you want. This time , I did it without yelling , screaming , cursing , stealing , or lying . Well, I had to twist the things in my favor few times , but it can’t all be straight!<\/p>\n

No such thing as bad karma<\/p>\n

Is that motivational , or what?<\/p>\n

P.S. Please overlook the occasional mistakes in the text . I’m in a hurry and no time to corect! With a double R!<\/p>\n

 <\/p>\n

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