{"id":25454,"date":"2023-08-30T06:34:00","date_gmt":"2023-08-30T05:34:00","guid":{"rendered":"https:\/\/catalinx.ro\/wordpress\/?p=25454"},"modified":"2023-08-18T10:09:02","modified_gmt":"2023-08-18T09:09:02","slug":"economia-cu-roboti-acum-si-la-emag","status":"publish","type":"post","link":"https:\/\/catalinx.ro\/wordpress\/?p=25454","title":{"rendered":"Economia cu robo\u021bi – acum \u0219i la emag"},"content":{"rendered":"
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S-a dat dracu’ lumea, “nu mai avem bani” nici pentru asiatici ieftini pe joburi de suport – \u00een ghilimele c\u0103 num\u0103rul miliardarilor \u0219i milionarilor a tot crescut.<\/p>\n\n\n\n

Erau vremuri c\u00e2nd icneam nervos, sup\u0103rat pe angaja\u021bii idio\u021bi, sau poate durimpuli\u0219ti de la support de pe unde cump\u0103ram produse sau servicii \u0219i le uram s\u0103 fie \u00eenlocui\u021bi de robo\u021bi, c\u0103 nu mai vreau s\u0103 lucrez cu oameni. <\/p>\n\n\n\n

Perfect. Dorin\u021ba mi s-a \u00eendeplinit, cine ar fi crezut c\u0103 robo\u021bii sunt \u0219i mai durimpuli\u0219ti dec\u00e2t oamenii . <\/p>\n\n\n\n

Dac\u0103 n-a\u0219 fi fost at\u00e2t de prost mi-a\u0219 fi imaginat c\u0103 \u201dpe vremea aia era mai bine\u201d – \u00een sensul c\u0103 era r\u0103u, dar cumva te descurcai din situa\u021bii neprev\u0103zute \u00een modelul de business. <\/p>\n\n\n\n

\u0218i dac\u0103 nu m\u0103 descurcam , \u00eenjuram ca un animal grobian, o domni\u021b\u0103 de la suport \u0219i puteam sim\u021bi \u00een tonul vocii ei c\u0103 a fost afectat\u0103 \u00eentr-un fel \u0219i asta nu m\u0103 f\u0103cea musai s\u0103 m\u0103 simt mai bine sau mai r\u0103u, dar m\u0103 f\u0103cea s\u0103 sper fals, c\u0103 va duce mai departe nemul\u021bumirea transferat\u0103 emo\u021bional c\u0103tre management care vor face ceva s\u0103 schimbe situa\u021bia. <\/p>\n\n\n\n

\u0218i au f\u0103cut, evident. Au \u00eenlocuit ace\u0219ti oameni vulnerabili \u0219i pl\u0103ti\u021bi prost s\u0103 fie \u00eenjura\u021bi de clien\u021bii care primeau servicii proaste, de banii pe care \u00eei pl\u0103teau adic\u0103, cu robo\u021bi invulnerabili, pe care \u00eei doare \u00een pul\u0103 de orice nemul\u021bumiri. <\/p>\n\n\n\n

Procedurile sunt mai bine puse la punct, \u00eens\u0103 problemele r\u0103m\u00e2n mai nerezolvate \u0219i robo\u021bii pe care ne baz\u0103m vorbesc cu al\u021bi robo\u021bi, din c\u00e2nd \u00een c\u00e2nd un omule\u021b mai intervine, mai ia c\u00e2rma, dar po\u021bi sim\u021bi lipsa de implicare \u0219i faptul c\u0103 \u0219i ac\u021biunea umanului este tot lansarea unei proceduri automate, robotice, nici mailurile trimise nici comunicarea nu mai au personalizare sau amprent\u0103 emo\u021bional\u0103, iar con\u021binutul este golit de orice detalii p\u00e2n\u0103 la informarea minimal\u0103 care urm\u0103re\u0219te strict scopul comunicatorului, nu musai pe-al beneficiarului informa\u021biei. <\/p>\n\n\n\n

\u00cen concret, acum vreo o lun\u0103 comandam de la emag o imprimant\u0103. Care era pe stoc . M\u0103 rog, de la emag de pe marketplace, de la un partener, de fapt, o firm\u0103 de buzunar, una mai mic\u0103 dec\u00e2t cele pe care le administrez eu. Nu asta e problema. <\/p>\n\n\n\n

Nici faptul c\u0103 dup\u0103 dou\u0103 s\u0103pt\u0103m\u00e2ni \u00eenc\u0103 nu au livrat, eu am f\u0103cut fire and forget, am comandat \u0219i am plecat \u00een concediu la mare. <\/p>\n\n\n\n

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\u0218i ei tot la fel.
Aproape de jum\u0103tatea lui august am zis \u201ds\u0103 sun\u201d la emag s\u0103 aflu care-i treaba. Suni la pula mea, c\u0103 nu se mai poart\u0103 telefoanele de o gr\u0103mad\u0103 de vreme. <\/p>\n\n\n\n

Sincer, nici mie nu-mi pl\u0103ceau, am zis c\u0103 \u00eemi era lehamite s\u0103 vorbesc cu oameni. Acuma a\u0219 vorbi \u0219i n-am cu cine. <\/p>\n\n\n\n

Hai pe chat cu robo\u021bi. C\u0103 se ocup\u0103 ei c\u0103….<\/p>\n\n\n\n

P\u00e2n\u0103 pe 18 august, c\u00e2nd mi-a s\u0103rit \u021band\u0103ra, n-au reu\u0219it s\u0103 afle unde exact se afl\u0103 produsul \u0219i c\u00e2nd se va livra. <\/p>\n\n\n\n

S\u0103tul de robo\u021bi \u0219i de c\u00e2t de mult se g\u00e2ndesc ei la solu\u021bii, zici c\u0103 joac\u0103 \u0219ah cu Kasparov, nu au o livrare de rezolvat, am zis s\u0103 m\u0103 dea pe m\u00e2na unui om care \u0219tie s\u0103 dea un telefon, ca s\u0103 afl\u0103m repede situa\u021bia exact\u0103 nu trageri de timp robo\u021be\u0219ti, c\u0103 nu suntem la fotbal.
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Nu \u0219tiu exact ce au f\u0103cut, dac\u0103 au transferat comanda, sau mi-au f\u0103cut upgrade la un robot mai bun , gen de la ChatGPT 3.5 la 4.0, c\u0103 de la o vreme nici oamenii nu mai vorbesc ca oamenii , a\u0219a c\u0103 e greu s\u0103 \u00eemi mai dau seama care suntem care. <\/p>\n\n\n\n

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\u00cemi doresc s\u0103 p\u0103strez leg\u0103tura … se nume\u0219te threading – adic\u0103 s\u0103 nu mai deschidem ALT CHAT, ce fac eu mereu, c\u0103 nici eu n-am mai mult\u0103 minte \u00een cap, s\u0103-mi vreau binele inechivoc . <\/p>\n\n\n\n

E clar c\u0103 nu mai fac parte din lumea asta, am luat-o \u00eenspre b\u0103tr\u00e2ne\u021be, dac\u0103 am ajuns s\u0103 vorbesc cu dumneavoastr\u0103 cu robo\u021bii, iar ei cu mine la pertu. #CustomerService2023<\/p>\n\n\n\n

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S-a dat dracu’ lumea, “nu mai avem bani” nici pentru asiatici ieftini pe joburi de suport – \u00een ghilimele c\u0103 num\u0103rul miliardarilor \u0219i milionarilor a…<\/p>\n","protected":false},"author":2,"featured_media":16753,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[60],"tags":[5515,5516,5514,5513],"class_list":["post-25454","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicii-impecabile","tag-automatizarea-strica-experienta-clientului","tag-comert-online-2023","tag-roboti-la-emag","tag-servicii-clienti-emag"],"views":723,"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/catalinx.ro\/wordpress\/wp-content\/uploads\/2020\/01\/emag-curier-cost-transport.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p4Eq23-6Cy","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/25454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=25454"}],"version-history":[{"count":1,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/25454\/revisions"}],"predecessor-version":[{"id":25460,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/25454\/revisions\/25460"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/media\/16753"}],"wp:attachment":[{"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=25454"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=25454"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=25454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}