{"id":27388,"date":"2024-04-06T04:40:00","date_gmt":"2024-04-06T03:40:00","guid":{"rendered":"https:\/\/catalinx.ro\/wordpress\/?p=27388"},"modified":"2024-04-05T17:34:01","modified_gmt":"2024-04-05T16:34:01","slug":"ing-cargus-love-ankur","status":"publish","type":"post","link":"https:\/\/catalinx.ro\/wordpress\/?p=27388","title":{"rendered":"ING + Cargus = Love – ankur"},"content":{"rendered":"
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In unele zile, munca de suport clienti e grea. C\u0103 sunt eu la capatul celalalt al firului.\u00a0\u0218i e greu cu mine c\u0103 eu sun rar la suport, dar grav \u0219i mi se rupe pula de \u201dsolu\u021biile lor\u201d sau m\u0103car de dac\u0103-mi rezolv\u0103 problema. <\/p>\n\n\n\n

Dup\u0103 ce am tratat cu Fan Curier pe linie de Revolut – \u0103ia m\u0103car nu zic nimic, nu ai primit emit alt card gratis , a venit r\u00e2ndul la ING. <\/p>\n\n\n\n

Am un card de euro care s-a stricat de ceva timp, vreo jum\u0103tate de an. Am tot zis c\u0103 comand altul \u0219i am uitat, c\u0103 folosesc Revolut, pentru c\u0103 pot. Mi-am adus aminte \u00eenainte s\u0103 vin \u00een Rom\u00e2nia, am comandat, a fost \u0219i trimis pe curier, de data asta pe Cargu\u0219i, au sunat oamenii, standard, n-am r\u0103spuns c\u0103 nu puteam atunci, n-au livrat, iar \u0103ia n-au mai f\u0103cut ca Fan s\u0103 m\u0103 sune ei\/ mail <\/a> c\u0103 de ce, c\u0103 cum facem – ci doar mesaj c\u0103 dac\u0103 \u00eemi vreau pachetul s\u0103 merg dup\u0103 el la depozitul lor la Sl\u0103tioara. Sl\u0103tioara asta nu e o doamn\u0103 , e o comun\u0103 nici nu \u0219tiu unde \u0219i nu m\u0103 intereseaz\u0103, c\u0103 n-am ajuns retardat s\u0103 merg EU la depozitul vreunui curier vreodat\u0103 \u00een via\u021ba asta ca s\u0103 s\u0103 nimic. Gen care e sensul, a\u0219a pot merge la banc\u0103, dac\u0103 e pe din astea. <\/p>\n\n\n\n

Dar \u0103\u0219tia au t\u0103iat-o scurt c\u0103 nu stau ei de detalii. Am sunat la ei, muzic\u0103 5 minute, mai mult nu stau \u00een casc\u0103, muie, am sunat la emitent, adic\u0103 la ING. Dom’ne, banca raspunde, au agen\u021bi la suport. M-a identificat Maria , m-a dat la o doamn\u0103 c\u0103reia i-am zis problema \u0219i c\u0103 nu merg niciunde , s\u0103 vorbeasc\u0103 cu \u0103ia s\u0103-l livreze \u00een cutia po\u0219tal\u0103, c\u0103 de aia am a\u0219a ceva<\/strong>, a zis c\u0103 se intereseaz\u0103 \u0219i m\u0103 sun\u0103. <\/p>\n\n\n\n

Am primit un bip jum\u0103tate de or\u0103 mai t\u00e2rziu \u0219i imediat un mesaj c\u0103 nu m-au putut contacta, <\/p>\n\n\n\n

P\u0103i , nooo, c\u0103 sun eu. M-am certat ca un handicapat cu roboata lor, c\u0103 nu \u00een\u021belegea c\u0103 vreau s\u0103 m\u0103 pun\u0103 \u00een leg\u0103tur\u0103 cu cine m-a sunat pe num\u0103rul \u0103la, de parc\u0103 ar \u0219ti, lol, iar eu nu aveam poft\u0103 de identificarea ei. Dup\u0103 mult\u0103 muie de ambele sensuri m-a dat la agent. <\/p>\n\n\n\n

A preluat un nene, care m-a identificat dumnealui \u0219i mi-a zis c\u0103 da, s-a rezolvat , trebuie s\u0103 merg la depozit la curier s\u0103…<\/p>\n\n\n\n

-I-auzi, pula mea, nu trebuie s\u0103 nimic.<\/p>\n\n\n\n

-C\u0103 nu se mai poate face nimic din moment ce cardul s-a \u00eentors la depozit. <\/p>\n\n\n\n

Gen vai, totul e pierdut de-acum, am pula franjuri de lacrimi \u0219i alta nu!<\/p>\n\n\n\n

-Bine, comand altul, aranjati v\u0103 rog s\u0103 se livreze \u00een cutia po\u0219tal\u0103, c\u0103 eu n-am de ce s\u0103 fiu ostaticul curierilor \u0219i al b\u0103ncii pentru un c\u0103cat de card. <\/p>\n\n\n\n

– Nu se poate livra \u00een cutia po\u0219tal\u0103.<\/p>\n\n\n\n

– Ei nu, cardul \u0103la e un plic, \u00eencape perfect. <\/p>\n\n\n\n

-Nu se poate, dom’ne, livra \u00een cutia po\u0219tal\u0103, se livreaz\u0103 doar personal!<\/p>\n\n\n\n

-De ce?<\/p>\n\n\n\n

-E politica b\u0103ncii!!<\/p>\n\n\n\n

-De ce?<\/p>\n\n\n\n

-E POLITICA B\u0102NCII!<\/p>\n\n\n\n

– Dar de ce e politica b\u0103ncii?<\/p>\n\n\n\n

-PENTRU C\u0102 ASTA E POLITICA B\u0102NCII – \u021bipa omul de \u00eei sim\u021beam fierea \u00een receptor.<\/p>\n\n\n\n

\u0218i eu pe partea ailalt\u0103 la fel:<\/p>\n\n\n\n

-DAR \u021aIPA\u021aI MAI TARE, C\u0102 NU V-AUD. <\/p>\n\n\n\n

-Domne, e ceva personal, e politica b\u0103ncii.<\/p>\n\n\n\n

Nu mai \u021bipa dec\u00e2t aleator c\u00e2te o vocal\u0103 ici colo \u0219i sim\u021beam c\u0103 m-ar fi str\u00e2ns de g\u00e2t . Sentimentul era reciproc, at\u00e2ta c\u0103 eu sunt cu rupere de pul\u0103 \u0219i l-a\u0219 fi str\u00e2ns de g\u00e2t z\u00e2mbind, ca pe un incompetent ce e. <\/p>\n\n\n\n

L-am dus pe s\u0103racul om aproape de punctul la care m\u0103 b\u0103ga pe unde am ie\u0219it, f\u0103r\u0103 m\u0103car s\u0103-l \u00eenjur, sau s\u0103-i vorbesc ur\u00e2t, sau s\u0103-l jignesc pe el personal pentru ceva. C\u0103 nu cred c\u0103 e vinovat personal, dar pe partea cealalt\u0103, eu sunt un om r\u0103u care m\u0103 hr\u0103nesc din suferin\u021ba altora. <\/p>\n\n\n\n

—<\/p>\n\n\n\n

I-am zis c\u0103 vreau s\u0103 fac o pl\u00e2ngere \u0219i l-am pus s-o scrie. C\u0103 nu e niciun motiv s\u0103 se livreze plasticele \u0103stea personal, ele oricum nu se activeaz\u0103 dec\u00e2t din telefon, dac\u0103 vor curierii s\u0103 le fure, n-au dec\u00e2t, dac\u0103 \u00eel g\u0103sesc desigilat \u00een cutia po\u0219tal\u0103, nu-s idiot s\u0103-l activez , mai mult s\u0103-l reclam pe curierul vie\u021bii. <\/p>\n\n\n\n

M-a sunat roboata c\u0103 s\u0103 dau feedback, P\u0103i n-am dat eu 5 stele? C\u00e2te una la fiecare sec\u021biune. <\/p>\n\n\n\n

Nu e vina supor\u021bilor c\u0103 asta e politica firmei, presupun c\u0103-i doare \u00een pul\u0103 de jobul lor sau s\u0103 \u00eentrebe dac\u0103 politica aia are vreun sens, pe banii lor \u0219i pe mine m-ar durea. Nu-i nimic personal, dar \u0219i pe mine m\u0103 doare la banan\u0103. <\/p>\n\n\n\n

Nicio problem\u0103, nu \u0219tiu cum se rezolv\u0103 pl\u00e2ngerea \u0219tiu c\u0103 comand alt card. Aicea nu ne juc\u0103m. Sau da? \u0218i o s\u0103 facem la fel, cum am stabilit. <\/p>\n","protected":false},"excerpt":{"rendered":"

In unele zile, munca de suport clienti e grea. C\u0103 sunt eu la capatul celalalt al firului.\u00a0\u0218i e greu cu mine c\u0103 eu sun rar…<\/p>\n","protected":false},"author":2,"featured_media":24393,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[60],"tags":[3057,757],"class_list":["post-27388","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicii-impecabile","tag-banci-2","tag-ing"],"views":856,"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/catalinx.ro\/wordpress\/wp-content\/uploads\/2023\/04\/woman_in_blue_dress_singing_and_crying_shiny_white_bi_20ba7955-b5bb-480e-a3b9-297a1a09d64c.png","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p4Eq23-77K","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/27388","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=27388"}],"version-history":[{"count":1,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/27388\/revisions"}],"predecessor-version":[{"id":27389,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/27388\/revisions\/27389"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/media\/24393"}],"wp:attachment":[{"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=27388"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=27388"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=27388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}