{"id":8796,"date":"2017-05-28T01:11:00","date_gmt":"2017-05-27T23:11:00","guid":{"rendered":"http:\/\/catalinx.ro\/wordpress\/?p=8796"},"modified":"2017-05-28T02:17:45","modified_gmt":"2017-05-28T00:17:45","slug":"british-airlines-outsourcing-in-it","status":"publish","type":"post","link":"https:\/\/catalinx.ro\/wordpress\/?p=8796","title":{"rendered":"British Airlines: Outsourcing in IT"},"content":{"rendered":"
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Se d\u0103 problema asta<\/a> cu British-ul Airways, ale c\u0103ror zboruri au fost futute toate, \u00een mas\u0103 de o problema de IT. <\/p>\n

Ceva power outage zic ei. Cauza, \u00een detaliu, e incert\u0103.  Eu cred c\u0103 le-a picat SAP-ul, lol. Glumesc,  dar probabil c\u0103 folosesc solu\u021bia asta pentru managementul zborurilor.  <\/p>\n

Gluma se termin\u0103 cu clien\u021bii nemul\u021bumi\u021bi \u0219i cu faptul c\u0103 degetele arat\u0103 c\u0103tre faptul c\u0103 \u0219i-au mutat administrarea solu\u021biei de IT \u00een \u021bara sf\u00e2nt\u0103 a it-stilor ieftini \u0219i buni – India. <\/p>\n

Problema nu e c\u0103 indienii sunt pro\u0219ti,  sau ceva. Serios, eu sunt vag tentat s\u0103 spun asta, dar realitatea e c\u0103 \u00een ultimii 5 ani am lucrat suficient de multi europeni mai incompeten\u021bi dec\u00e2t majoritatea indienilor cu care am lucrat eu.  <\/p>\n

Dar \u0219i la ei lucrurile stau ca \u0219i la rom\u00e2ni.  Excelen\u021ba cere bani \u0219i cei mai mul\u021bi se mut\u0103 din col\u021b \u00een col\u021b p\u00e2n\u0103 pleac\u0103 dracului din cap\u0103tul \u0103la de lume. <\/p>\n

\u0218i iese la suprafa\u021b\u0103 problema: Outsourcing c\u0103tre solu\u021bii mai ieftine. <\/p>\n

Eu \u00een\u021beleg cum e cu reducerea costurilor \u0219i cu outsourcing c\u0103tre speciali\u0219ti ieftini, care-\u021bi fac treaba \u00een sistem de “fabric\u0103”  doar c\u0103 stresul e un pic cam mare \u00een IT \u0219i management. Ve\u021bi vedea c\u0103 \u00een timp managementul va fi o parte din IT. Iar c\u00e2nd zic management nu m\u0103 refer la faptul c\u0103 ai tu un \u0219ef de echip\u0103 care \u00ee\u0219i spune manager. E vorba de management de procese,  \u00een general manager tehnic. <\/p>\n

Stresul e cam mare pentru c\u0103 sunt mai multe goluri dec\u00e2t electroni, ca s\u0103 m\u0103 exprim plastic.  \u0218i electronii devin preten\u021bio\u0219i \u0219i instabili \u0219i tind s\u0103 migreze c\u0103tre nivele energetice mai \u00eenalte  de unde \u00eei mu\u021bi cu mai mare efort. <\/p>\n

Dar lumea vrea ieftin \u0219i vine cu tot felul de constr\u00e2ngeri organiza\u021bionale de relocare, ofshoring  \u0219i miniaturizare de servicii, reducere redundanta, etc. \u0218i din c\u00e2nd \u00een c\u00e2nd mai ai c\u00e2te-un scurt d-asta care cost\u0103 cat cost\u0103. <\/p>\n

Sigur,  privit la televizor, sau de la nivelul puletilor care sufer\u0103 e na\u0219pa,  cu lacrimi, cu foame \u00een aeroport cu evenimente ratate, probabil cu procese \u0219i asigur\u0103tori pl\u0103tind deranjul. <\/p>\n

Dar la nivel macro, din perspectiva companiei \u0103sta e doar un eveniment care le fute un picu\u021b profitul,  posibil ca CIO-ul va fi tras de must\u0103\u021bi,  dac\u0103,  posibil service providerul, sau asigur\u0103torul lui va pl\u0103ti penalit\u0103\u021bi. <\/p>\n

Care se pot amortiza, sau nu. \u00cens\u0103 lucrurile, f\u0103r\u0103 \u00eendoial\u0103 vor merge \u00eenainte \u00een aceea\u0219i direc\u021bie.  M\u0103car o vreme. <\/p>\n

Am v\u0103zut c\u00e2teva d-astea pe unde am lucrat. Nu dau nume dar acum mai mul\u021bi ani administratorul serverelor SAP ale companiei la care lucram a transportat \u00een produc\u021bie ni\u0219te cod neaprobat aflat pe ni\u0219te transporturi \u00een test. Cum, nici nu mai conteaz\u0103.  Au futut serverul productiv 2 zile, parc\u0103.  Ca s\u0103 \u00een\u021belege\u021bi magnitudinea, clientul \u0103la emitea facturi de 3 milioane de euro pe lun\u0103,  sau 30 nu mai \u0219tiu sigur, dar milioane. \u0102sta era costul h\u00e2rtiei, \u0219i imprim\u0103rii, nu cifrele de pe ele. P\u00e2n\u0103 s\u0103 migreze \u00een digital. <\/p>\n

La alt client un coleg de corpora\u021bie,  d-asta ieftin, trebuia s\u0103 \u0219tearg\u0103 un fi\u0219ier de baze de date, un backup.  S-a mutat un folder mai sus \u0219i a \u0219ters toat\u0103 baza. Presupun cu rm -rf  sau ceva.  Pierderea era a\u0219a pe la ni\u0219te milioane de euro pe or\u0103.  Cum num\u0103r eu \u00een portofel 1 leu,  doi lei, a\u0219a num\u0103rau aia milioane. <\/p>\n

Penaliz\u0103ri, contracte pierdute,  indieni r\u0103ma\u0219i f\u0103r\u0103 p\u00e2ine, probabil \u0219i ceva europeni. Nicio problema, contractele se duc la al\u021bii,  cu al\u021bi indieni \u0219i aceea\u0219i europeni ( includ aici \u0219i indienii veni\u021bi \u00een Europa \u0219i specializa\u021bi), c\u0103,  ce crezi, for\u021ba de munc\u0103 e tot aia. E o problem\u0103 de management, costuri \u0219i alocare de resurse. Dar, a\u0219a ne zic \u0103\u0219tia nou\u0103.   Da \u0219tii cum e, resursa la resurs\u0103 trage. A\u0219a le spun eu la bani. \u0218i ce vreau s\u0103 ilustrez e c\u0103 din partea pulii dinspre care privesc eu presiunea e invers\u0103.  \u0218i nu conteaz\u0103 c\u0103 un pulifrici  ca mine pleac\u0103 la alt\u0103 companie sau se face freelancer. Eu \u00eemi \u0219tiu lungul nasului \u0219i importan\u021ba. Problema e c\u00e2nd pleac\u0103 \u0219i partenerii,  adic\u0103 aia care aduc contracte \u0219i ia cu ei clien\u021bii \u0219i oamenii lor cei mai buni. Iar de restul umplutur\u0103 ieftin\u0103,  c\u0103 tre’ s\u0103 ias\u0103 bine la bani. <\/p>\n

Din c\u00e2nd \u00een c\u00e2nd umplutura o mai comite \u0219i mai vede\u021bi d-astea. Cu cat mai mult\u0103 umplutur\u0103 cu at\u00e2t mai mult miros de canal. <\/p>\n

Eu c\u00e2nd aud de d-astea m\u0103 bucur sincer. Beau un pahar de vin \u00een plus. Acum nu beau c\u0103 sunt pe pastile, dar nu e bai,  am s\u0103 beau de mar\u021bi \u00eencolo. <\/p>\n

Am avut o discu\u021bie cu unii care consult\u0103 pentru o companie aerian\u0103,  nu \u0103\u0219tia,  \u0219i probabil c\u0103 nu ne-am \u00een\u021beles din dou\u0103 motive. Ei \u0219i-au ar\u0103tat \u00eengrijorarea c\u0103 nu am prezentat la interviu cum c\u0103 a\u0219 avea experien\u021b\u0103 \u00een \u0219edin\u021be \u0219i organizarea de \u0219edin\u021be :\/.  Dintre toate problemele pe care le-ar fi putut ridica asta au crezut ei c\u0103 e o problem\u0103 real\u0103.  Nu c\u0103 nu a\u0219 putea face asta, sunt satul de \u0219edin\u021be, dar mi s-a p\u0103rut inutil s\u0103 discut despre. <\/p>\n

Pe de alt\u0103 parte mie nu mi-a convenit c\u0103 ei vor ca eu s\u0103 m\u0103 asigur la 1 milion de euro pagube, \u00een caz c\u0103 fac vreo nef\u0103cute de asta, \u00een timp ce ei \u00eemi pl\u0103tesc mie “m\u0103run\u021bi\u0219”. <\/p>\n

Pai,  coaie,  voi lua\u021bi milioanele de asigur\u0103ri,  voi v\u0103 asigura\u021bi. La ce probleme ave\u021bi voi, c\u0103 a\u0219 putea strica solu\u021bia c\u0103 nu \u021bin \u0219edin\u021bele bine, eu nu m-a\u0219 \u00eengrijora.\ufeff<\/span><\/p>\n

Eu lenurez la mai multe outsourcinguri de success ( cum se laud\u0103 to\u021bi din v\u00e2nz\u0103ri cu ele) c\u0103 nu are ce s\u0103 mi se \u00eent\u00e2mple r\u0103u. MIE. <\/p>\n

P\u0103cat c\u0103 nu s-a \u00eent\u00e2mplat luni. Era mai amuzant. <\/p>\n","protected":false},"excerpt":{"rendered":"

Se d\u0103 problema asta cu British-ul Airways, ale c\u0103ror zboruri au fost futute toate, \u00een mas\u0103 de o problema de IT.  Ceva power outage zic ei. Cauza,…<\/p>\n","protected":false},"author":2,"featured_media":8795,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[7,473,170],"tags":[1902,1903],"class_list":["post-8796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrare-it","category-breaking-news","category-politice","tag-british-airlines-fail","tag-it-outage"],"views":2128,"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/catalinx.ro\/wordpress\/wp-content\/uploads\/2017\/05\/outsourced-IT.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p4Eq23-2hS","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/8796","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8796"}],"version-history":[{"count":2,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/8796\/revisions"}],"predecessor-version":[{"id":8798,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/8796\/revisions\/8798"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=\/wp\/v2\/media\/8795"}],"wp:attachment":[{"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8796"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8796"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/catalinx.ro\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8796"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}